Gambling Dispute Resolution made easier
The UK Gambling Commission had been working towards developing an easier way forward for gambling dispute resolution. The Resolver website was developed to resolve consumer issues online and that now includes issues with gambling companies.
From 1st August gambling consumers were able to use the Resolver online support tool to make gambling related complaints. The support tool will provide information about the issue the consumer wishes to complain about. Resolver supports the consumer by helping them to write emails and letters of complaint.
The Resolver Website
The website helps the consumer to make a complaint in a structured method and to make informed choices about what action to take. It is a free independent tool gaining information from the experiences of the consumer. The organisation is not an intermediary service but it has been designed to provide assistance to help the consumer resolve common problems. It also helps with managing customer expectation about the complaint issue.
This can help businesses to deal with complaints more efficiently when they receive them, and manages customer expectations about their complaint issue. The great thing about the Resolver help service is that it allows the consumer to store all the complaint information in one place. Better still, when you use the Resolver service, your email of complaint will sent from a Resolver email address and all communications are therefore logged. Effectively a case file is built for the consumer to use.
Although the organisation is an independent service the UK Gambling Commission has worked with them to develop the information that they use about gambling services.
To use the service go to the Dispute Resolution Website and click Leisure on the top menu. You can then search for the gambling website you require. There are already many online casinos listed in the system. Resolver will continue to add frequently asked questions so, the service should be constantly improving over time.
Gambling consumers should be aware but now that disputes can easily arise when using an online casino. Please, do read more about choosing a safe online casino. Please do minimise the chances of requiring a gambling dispute resolution service in the future.
Read about UK online gambling benefits.